---
title: What is the Platform and How Does It Work? (For Recipients)
description: Got a gift? Here’s how the platform works for recipients—from gift selection to shipping to support.
---

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1. [The Help Hub](https://docs.caroo.com/help?hsLang=en)
2. [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)

June 17, 2025

# What is the Platform and How Does It Work? (For Recipients)

## You received a gift—here’s what to expect and how to claim it!

You’ve been recognized! This platform is designed to help teams send thoughtful, personalized gifts to people just like you. Whether it’s for a birthday, a job well done, or simply to show appreciation, you’re here because someone wanted to celebrate *you*.

### 🎉 Why you’re here

You received a gift from your company, team, or a colleague—and this platform is where you’ll:

- Claim your gift
- Explore options (if you get to choose!)
- Enter your shipping details
- See updates and tracking info
- Leave a thank-you note or feedback (optional but appreciated!)

### 🛍️ What kinds of gifts can I receive?

Depending on what your sender selected, your gift might be:

- **Recipient Choice**: You’ll browse a curated collection and pick your favorite
- **Digital Gift Card**: Delivered instantly—no shipping required
- **Physical Gift**: Already selected and headed your way

Some gifts also include **eCards** or messages—check your inbox or gift page!

### 🚚 How delivery works

Once you’ve made your selection (if applicable) and entered your shipping address:

- We’ll send tracking details as soon as your gift ships
- Most gifts arrive in **5–10 business days**, depending on location and item
- If your gift was already chosen, just confirm your address—we’ll handle the rest

### 💬 Can I ask questions?

Yes! If anything is unclear or you run into a problem—like not seeing your gift options or needing to update your address—just click the **Help** button or reach out to our support team. We’re happy to help.

### 🧠 Good to know

- You don’t need to create an account to claim a gift
- We’ll never charge you for claiming a gift
- Gifting is about appreciation—not strings attached

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

# Knowwn

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