FAQ

Some of our most common questions!

• Where can I track my gift as a recipient?
• Who should I reach out to if I/my recipient didn't receive a confirmation email?
• When will my recipients be emailed?
• Where can I track the gifts I'm sending?
• Where can I find all the personality types for RecognitionDNA?
• How long do my recipients have to verify their address?
• How can I cancel a CareCard?
• Why won't my CareCard message show up?
• How do I remove or add a recipient on an order/subscription?
• Where can I find my subscriptions?
• How do I cancel a subscription?
• How do I cancel an order?
• Can I change my gift selection after confirming it?
• Account Needed for Credit Redemption? Find Out Here
• Can I opt out of my recipients receiving a credit?
• Why do I have to add my credit card to redeem my credit?
• Will international team members receive a credit after verification window?
• Contacting Our Customer Service Team
• Gift Message Options in Recipient Emails
• Adding Personal Messages to Gift Boxes: A Guide
• Understanding Branded Recipient Experience
• Are there specific sizes/dimensions needed for logos?
• How do I redeem my Recipient Choice Gift?
• Understanding 'Invalid Token' Errors: Causes & Solutions
• Gift Card Options in Recipient Choice Explained
• Package Says Delivered, But It's Missing: Next Steps
• Redeeming Your Credit: A Step-by-Step Guide
• I haven't used my credit yet - why am I seeing a message that says it's been claimed?
• Understanding Our Privacy Policy: Your Data, Our Priority
• Email Recovery: How to Retrieve Deleted Messages
• Is shipping free?
• How to Transfer a Business Account to a Team Member
• How RecognitionDNA Visibility Works
• Download Order Status: A Step-by-Step Guide