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What to Do When a Selected Gift Is Out of Stock

This article explains what happens when a selected gift is out of stock and what replacement options recipients are offered.

What options will I be offered if my selected gift is out of stock?

You will be offered replacement options and the ability to choose an alternative item. Specifically, recipients are given:

  • Option 1: Choose a new item from the same collection via a provided link.
  • Option 2: Choose from one of the available alternative gifts presented by the sender.

How do I select a replacement gift?

You select a replacement by following the link(s) provided by the care team:

  1. Open the link to the original gift collection to pick a different item from that collection.
  2. Or review the alternative gift options sent and choose one of those replacements. The care team will send the link(s) and handle the replacement once you indicate your choice.

Will I receive anything to compensate for the inconvenience?

Yes. A token will be provided in addition to the replacement options:

  • You will receive one link to the original gift collection and a second link that is a token from the care team to make up for the experience.

What will the care team do on my behalf?

The care team will:

  • Notify you if an item is out of stock and present replacement options.
  • Send links so you can select a new item or accept an alternative gift.
  • Arrange for the replacement to be sent once you make your selection.

What should I do if I haven't received an update about an out-of-stock item?

If you discover an item is out of stock and have not yet been contacted, use the provided replacement links when they arrive; the care team will follow up with replacement options and compensation token links and will arrange the replacement after you choose.

Troubleshooting: What if the replacement process doesn't proceed?

  • Respond to the replacement links or the care team’s message with your selection so they can process the replacement.
  • If you receive multiple links, use the link that corresponds to the choice you prefer (collection link to pick a different item, or alternative-item link to accept a suggested replacement).

Conclusion When an item is out of stock, recipients are offered a choice to pick a new item from the same collection or accept an alternative gift; the care team provides the necessary links (including a compensation token link) and arranges the replacement after you make your selection.