For Recipients
Everything you need to know about claiming, tracking, and receiving your gift—plus what to do if something isn’t quite right.
- How to Leave a Thank-You Note
- What Does It Mean If My Gift Is Expired or Canceled?
- Understanding My Care Profile
- My Gift Link Isn’t Working
- How to Update My Address or Preferences
- Why Can’t I See Any Gifts?
- How to Claim a Gift
- What is the Platform and How Does It Work? (For Recipients)
- How to Track Your Gift After You Submit
- Redeeming Your Credit: A Step-by-Step Guide
- Changing a Gift Selection After Confirmation
- Account Required for Credit Redemption
- Adding a Credit Card When Redeeming a Credit
- Understanding “Invalid Token” Errors
- Package Marked Delivered but Not Received
- Why You’re Seeing a “Credit Already Claimed” Message
- RecognitionDNA Visibility & Privacy Settings