For Recipients

Everything you need to know about claiming, tracking, and receiving your gift—plus what to do if something isn’t quite right.

• Exchanges, Replacements, and Lost or Damaged Gifts
• How to Claim a Gift
• Understanding My Care Profile
• How to Update My Address or Preferences
• Why Can’t I See Any Gifts?
• What is the Platform and How Does It Work? (For Recipients)
• How to Track Your Gift After You Submit
• Changing a Gift Selection After Confirmation
• Adding a Credit Card When Redeeming a Credit
• Understanding “Invalid Token” Errors
• Package Marked Delivered but Not Received
• Why You’re Seeing a “Credit Already Claimed” Message
• RecognitionDNA Visibility & Privacy Settings
• Claiming Your Gift: How It Works & Troubleshooting