---
title: For Recipients | The Help Hub
description: Everything you need to know about claiming, tracking, and receiving your gift—plus what to do if something isn’t quite right.
---

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1. [The Help Hub](https://docs.caroo.com/help)
2. [For Recipients](https://docs.caroo.com/help/for-recipients)

# For Recipients

 Everything you need to know about claiming, tracking, and receiving your gift—plus what to do if something isn’t quite right.

- [Exchanges, Replacements, and Lost or Damaged Gifts](https://docs.caroo.com/help/exchanges-replacements-and-lost-or-damaged-gifts)
- [How to Claim a Gift](https://docs.caroo.com/help/how-to-claim-a-gift)
- [Understanding My Care Profile](https://docs.caroo.com/help/understanding-my-care-profile)
- [How to Update My Address or Preferences](https://docs.caroo.com/help/how-to-update-my-address-or-preferences)
- [Why Can’t I See Any Gifts?](https://docs.caroo.com/help/why-cant-i-see-any-gifts)
- [What is the Platform and How Does It Work? (For Recipients)](https://docs.caroo.com/help/what-is-the-platform-and-how-does-it-work-for-recipients)
- [How to Track Your Gift After You Submit](https://docs.caroo.com/help/where-can-i-track-my-gifts)
- [Changing a Gift Selection After Confirmation](https://docs.caroo.com/help/can-i-change-my-gift-selection-after-confirming-it)
- [Adding a Credit Card When Redeeming a Credit](https://docs.caroo.com/help/why-do-i-have-to-add-my-credit-card-to-redeem-my-credit)
- [Understanding “Invalid Token” Errors](https://docs.caroo.com/help/why-am-i-receiving-an-invalid-token-error)
- [Package Marked Delivered but Not Received](https://docs.caroo.com/help/my-package-says-it-was-delivered-but-it-wasnt-what-should-i-do)
- [Why You’re Seeing a “Credit Already Claimed” Message](https://docs.caroo.com/help/i-havent-used-my-credit-yet-why-is-the-link-saying-its-been-redeemed)
- [RecognitionDNA Visibility & Privacy Settings](https://docs.caroo.com/help/why-cant-my-colleagues-see-my-recognitiondna-results)
- [Claiming Your Gift: How It Works & Troubleshooting](https://docs.caroo.com/help/claiming-your-gift-how-it-works-troubleshooting)

See less ▼

- [Getting Started](https://docs.caroo.com/help/getting-started)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery)
- [For Recipients](https://docs.caroo.com/help/for-recipients)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration)
- [FAQ](https://docs.caroo.com/help/faq)

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