FAQ

Some of our most common questions!

• Where can I track my gift as a recipient?
• Who should I reach out to if I/my recipient didn't receive a confirmation email?
• When will my recipients be emailed?
• Where can I track the gifts I'm sending?
• Where can I find all the personality types for RecognitionDNA?
• How long do my recipients have to verify their address?
• How can I cancel a CareCard?
• Why won't my CareCard message show up?
• How do I remove or add a recipient on an order/subscription?
• Where can I find my subscriptions?
• How do I cancel a subscription?
• How do I cancel an order?
• Can I change my gift selection after confirming it?
• Do my recipients have to create an account to redeem their credit?
• Can I opt out of my recipients receiving a credit?
• Why do I have to add my credit card to redeem my credit?
• Will international team members receive a credit after verification window?
• How do I get in contact with your customer service team?
• Where can I find Caroo's Terms of Service?
• Can I include a gift message in the email sent to my recipients?
• Can I include a gift message in the gift box my recipients receive?
• Does Branded Recipient Experience mean I get Branded Boxes?
• Are there specific sizes/dimensions needed for logos?
• How do I redeem my Recipient Choice Gift?
• Why am I receiving an "Invalid Token" error?
• Can recipients choose gift cards during Recipient Choice?
• My package says it was delivered but it wasn't - what should I do?
• How do I redeem my credit?
• I haven't used my credit yet - why am I seeing a message that says it's been claimed?
• What is Caroo's privacy policy?
• I accidentally deleted the email sent to me - can it be resent?
• Is shipping free?