FAQ
Some of our most common questions!
- Where can I track my gift as a recipient?
- Who should I reach out to if I/my recipient didn't receive a confirmation email?
- When will my recipients be emailed?
- Where can I track the gifts I'm sending?
- Where can I find all the personality types for RecognitionDNA?
- How long do my recipients have to verify their address?
- How can I cancel a CareCard?
- Why won't my CareCard message show up?
- How do I remove or add a recipient on an order/subscription?
- Where can I find my subscriptions?
- How do I cancel a subscription?
- How do I cancel an order?
- Can I change my gift selection after confirming it?
- Do my recipients have to create an account to redeem their credit?
- Can I opt out of my recipients receiving a credit?
- Why do I have to add my credit card to redeem my credit?
- Will international team members receive a credit after verification window?
- How do I get in contact with your customer service team?
- Where can I find Caroo's Terms of Service?
- Can I include a gift message in the email sent to my recipients?
- Can I include a gift message in the gift box my recipients receive?
- Does Branded Recipient Experience mean I get Branded Boxes?
- Are there specific sizes/dimensions needed for logos?
- How do I redeem my Recipient Choice Gift?
- Why am I receiving an "Invalid Token" error?
- Can recipients choose gift cards during Recipient Choice?
- My package says it was delivered but it wasn't - what should I do?
- How do I redeem my credit?
- I haven't used my credit yet - why am I seeing a message that says it's been claimed?
- What is Caroo's privacy policy?
- I accidentally deleted the email sent to me - can it be resent?
- Is shipping free?
- Can I transfer an account in my name to someone else?
- Why can't my colleagues see my RecognitionDNA results?