Understanding Our Privacy Policy: Your Data, Our Priority

We care deeply about your privacy and are committed to keeping your information safe and transparent about how we use it. This page summarizes our Privacy Policy in clear language so you know exactly what to expect when you interact with our platform.

What This Policy Covers

This policy applies to everything under the Knowwn brand (including our gifting and recognition platform, marketplace, and related websites or apps). It explains:

What information we collect
How and why we use it
When we share it
What choices and rights you have

Information We Collect

We collect only what’s needed to provide and improve our services.

You may give us information directly when you:

Create an account or log in
Make or receive a gift
Contact customer support
Subscribe to updates or marketing emails

This can include your name, email, shipping address, payment details, and any preferences you share.

We automatically collect limited technical data (like IP address, device type, and browsing activity) to help us improve our platform, protect against fraud, and personalize your experience.

We may also receive information from trusted partners, such as shipping providers or analytics tools, to make our services run smoothly.

How We Use Your Information

We use personal information to:

Process and deliver orders or gifts
Communicate with you about your account or support requests
Personalize your experience
Improve our products and website
Send relevant updates or offers (only if you’ve opted in)
Prevent fraud and ensure security
Meet legal and compliance requirements

We never sell your personal information for profit.

How We Share Information

We share information only when necessary, including:

With shipping, payment, and support partners who help fulfill your order
With analytics or marketing vendors that help us understand and improve performance
When legally required or to protect safety and rights
In a company merger, sale, or transfer of assets (with proper safeguards)

All partners handling your information must follow strict privacy and security standards.

Your Choices & Rights

Depending on where you live, you may have rights to:

Access, update, or delete your personal data
Opt out of marketing emails (unsubscribe anytime)
Manage cookie and tracking settings in your browser
For residents of California, the right to know, delete, or opt out of data sharing under the CCPA
For residents of the EU or UK, the right to access, correct, delete, restrict, or transfer data under the GDPR

To make a privacy request, email privacy@[yourdomain].com and our team will help within the legally required time frame.

Cookies & Tracking

We use cookies and similar tools to remember preferences, understand usage, and improve your experience.
You can manage cookies in your browser settings — though some features may not work properly if disabled.

Data Security

We use administrative, technical, and physical safeguards to protect your data. No system is 100 % secure, but we continuously review our security practices to minimize risk.

Children’s Privacy

Our services are not designed for children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this page periodically to reflect changes in our practices. When we do, we’ll update the “Last updated” date above.