What Does It Mean If My Gift Is Expired or Canceled?

If you’re seeing a message that your gift has expired or was canceled, here’s what that means and how to move forward.

❌ Canceled Gifts

A gift may be canceled if:

• The sender chose to cancel it before you claimed it.

• The campaign it was part of was paused or ended early.

• There was an issue with processing or inventory that required a manual cancellation.

💬 If you're unsure why your gift was canceled, reach out to the person or company who sent it—or contact our Care Team for help.

⌛ Expired Gifts

Gifts usually include a claim deadline. If you didn’t claim your gift by that date, the link will no longer work and the status will show as expired.

This is typically done to:

• Keep things organized for senders

• Help manage inventory availability

• Respect campaign timelines

📝 Note: Unclaimed gifts are not automatically resent. If you missed the window, we recommend contacting the sender directly to see if a new gift can be issued.

📧 Need Help?

If you're unsure whether your gift can be reissued or believe something went wrong, our team is happy to help.
Reach out to our team with your email and a screenshot of what you’re seeing.