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Understanding Holiday Delivery Timelines
Delivery timelines may vary based on:
- Gift type (Sender Choice vs. Recipient Choice)
- When recipients complete required information (address and/or gift selection)
- Shipping destination
- Carrier delays related to weather or holiday volume
Recipient Choice Orders
For gift experiences where recipients choose their gift and/or confirm their shipping address, delivery timing is based on when the recipient completes their selection, not the date the sender initiates/generates the gift link.
| Step | Who Completes It | When Delivery Timeline Starts |
|---|---|---|
| Gift link sent | Sender | — |
| Recipient selects gift and enters shipping address | Recipient | Shipping timeline begins at this point |
| Order is processed and shipped | Our Partners | Based on address submission date |
Tip: To ensure arrival before December 24, we recommend sending gift links early and encouraging recipients to make their selections within 48 hours.
Sender Choice Orders
For orders where the sender chooses the gift and submits all required shipping information upfront:
| Step | Who Completes It | When Delivery Timeline Starts |
|---|---|---|
| Gift link sent | Sender | — |
| Recipien enters shipping address | Recipient | Shipping timeline begins at this point |
| Order is processed and shipped | Our Partners | Based on address submission date |
For orders where the sender chooses the gift and submits all required shipping information upfront:
| Requirement | Timeline |
|---|---|
| Sender provides recipient address at order creation | Shipping timeline begins immediately |
| Faster fulfillment possible since no recipient action needed | Generally not recommended or only recommended for buyers who are 100% sure of their recipient address |
📦 2025 Holiday Shipping Cutoff Dates
| Region | Order Deadline* | Expected Delivery |
|---|---|---|
| Continental U.S. | December 14 | On or before December 24 |
| Alaska & Hawaii | December 10 | On or before December 24 |
| International | Varies by country | Contact support |
🚚 Tracking & Delivery Support
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Tracking numbers are provided once your gift ships.
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Tracking links may take 24–48 hours to update during peak season.
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If tracking is stagnant or shows delivered but the package is not found, visit:
👉 Lost, Damaged, or Missing Package Support
🎁 Out-of-Stock & Replacement Items
During peak season, item availability can change quickly. If an item becomes unavailable:
- We’ll notify the recipient or sender
- Comparable replacements will be offered
- Response window is 48 hours for fastest resolution