---
title: Shipping Limitations and International Delivery Info
description: Learn where we ship gifts, what recipients can expect, and how we’re expanding international support—while keeping the experience simple.
---

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September 10, 2026

# Shipping Limitations and International Delivery Info

## Where we ship, what to expect for international gifts, and how to avoid common issues.

This article explains where we ship gifts, international delivery details, and how to request shipping to new countries. Gifting is fully supported in the United States and Canada, with limited availability in U.S. Territories. Some shipping limitations apply based on item type, location, and carrier constraints.

### 📦 Where we ship

| Region | Availability |
| --- | --- |
| **United States (incl. HI & AK)** | ✔ Fully supported |
| **Canada** | ✔ Supported with dedicated Canadian collections |
| **U.S. Territories (e.g., PR, Guam)** | ⚠️ Limited availability (check product details) |
| **Other international destinations** |  🕐 In progress – Reach out if you're interested in a specific location |

### ✈️ International delivery

- Delivery timelines typically range from **5–12 business days**
- Recipients are **not charged duties or taxes**
- Each gift includes a **$6.99 flat-rate shipping fee**

### 🚧 Why we limit international shipping

To keep the recipient experience smooth, we currently **ship only within each supported country**. This ensures:

- No surprise duties or import fees
- Faster, more reliable delivery
- No customs delays or extra paperwork.

### 📈 Expanding to new countries

We know global teams are everywhere—and we’re actively working to **expand international availability**. If you’re interested in sending gifts to another country:

- Let us know where your team is located
- With advance notice, we may be able to source in-country products for a seamless gifting experience.
- This is especially helpful for larger campaigns or recurring recognition needs

 

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

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