My Gift Link Isn’t Working
Here’s what to check if your link isn’t opening, loading, or letting you claim your gift.
If you're having trouble with your gift link, don’t worry—this is usually an easy fix. Below are some common causes and how to resolve them:
1. Double-check the link
Make sure you're clicking the full link provided in your email or text message. Sometimes links can be cut off if forwarded or copied incorrectly.
2. Try a different browser or private window
Some browser extensions or cached data can block loading. Open the link in:
- A private/incognito window
- A different browser (e.g., Chrome, Safari, Firefox)
3. Make sure you're signed in with the correct email
Gift links are tied to the email they were sent to. If you're signed in with a different account, the link may not work or may appear redeemed.
4. Check if the link has expired
Some gift links are time-sensitive. If the deadline has passed, you may see an error.
5. Clear your browser cache
If the site isn't loading at all or gives a vague error, try clearing your browser cache and cookies, then reload the page.
🛠️ Still not working?
No problem—our team is here to help! Reach out with:
- The email address your gift was sent to
- A screenshot of the issue (if possible)
- The subject line or sender of the original gift message