---
title: Understanding Branded Recipient Experience
description: Learn how to set up and manage your Branded Recipient Experience—customizing email, landing pages, and gift selection with your company’s logo and colors.
---

[Skip to content](https://docs.caroo.com/help/does-branded-recipient-experience-mean-i-get-branded-boxes#main-content)

English

Show submenu for translations

[![Untitled design (23)](https://docs.caroo.com/hs-fs/hubfs/Untitled%20design%20(23).png?width=50&height=50&name=Untitled%20design%20(23).png)](https://knowwn.app)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [The Help Hub](https://docs.caroo.com/help?hsLang=en)
2. [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)

June 18, 2025

# Understanding Branded Recipient Experience

## How to deliver a digital gifting experience that reflects your brand.

The **Branded Recipient Experience** allows you to infuse your company’s identity into every step of the recipient journey—from the moment they receive their email to when they select a gift. This digital experience is designed to be seamless, professional, and uniquely *you*.

- **Log into your account**  
  Go to [app.caroo.com](https://app.caroo.com) and log in as an admin.
- **Navigate to Branding Settings**  
  Click your name in the upper-right corner, then select **"Billing & Settings"** → **"Branded Experience"**.
  
    - Add your **logo** (PNG/JPG format recommended).
    - Select your **brand color** (used for CTA buttons and accent styling).
    - **Upload your brand assets**
- **Preview your experience**
- **Save your changes**  
  All future open orders will automatically reflect the most recent branded setup.

### 📬 What Recipients Will See

- A **branded email** prompting them to claim or verify their gift
- A **personalized landing page** that reflects your logo and colors
- Optional messaging that reinforces your company’s tone or occasion

###### ⚠️ Important Notes

- **Only one branded experience can be live at a time.** Any updates you make will reflect across all **open** orders.
- Recipients choosing a gift during overlapping order windows will always see the **most recently saved** branding.

### 🛠️ Troubleshooting

**Branding isn’t appearing correctly**

- Ensure files are uploaded in the proper format and size.
- Clear cache or refresh preview if changes aren’t showing.

**Recipients didn’t receive the branded email**

- Double-check email accuracy.
- Ask them to check spam/junk folders.

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

# Knowwn

Copyright © 2025