---
title: Ensure Every ECard Message Reaches the Recipient
description: To ensure every collaborator’s message is included in an eCard, make sure each person clicks “Add” before submitting. Follow these tips for a smooth eCard experience.
---

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2. [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)

September 10, 2026

# Ensure Every ECard Message Reaches the Recipient

## How to ensure your recipient feels the love

If a message is not showing on a shared eCard, the most common cause is that the collaborator did not click the "Add Tile" button after typing their note. Each collaborator must click "Add Tile" to save their message and include it in the final eCard. If this step is skipped, the message will not be saved.

**Each collaborator must click the “Add Tile” button after typing their note.**  
If this step is skipped, the message won’t be saved or included in the final eCard.

### ![Copper Coffe Maker (1)-1](https://docs.caroo.com/hs-fs/hubfs/Copper%20Coffe%20Maker%20(1)-1.png?width=290&height=290&name=Copper%20Coffe%20Maker%20(1)-1.png)

You can be confident your message is sent when it's shown as follows:

![Copper Coffe Maker (3)](https://docs.caroo.com/hs-fs/hubfs/Copper%20Coffe%20Maker%20(3).png?width=290&height=290&name=Copper%20Coffe%20Maker%20(3).png)

### 🔁 Confirming Your Message Was Saved

After clicking **"Add"**, your message should appear below the text box with your name attached. If you don’t see it there, try adding it again.

### 🖥️ Works Best on Desktop

While mobile is supported, we recommend using a desktop browser for the best experience when collaborating on group eCards.

### 🧠 Pro Tip

If you’re coordinating a large group eCard, send a quick reminder asking teammates to check the card and confirm their message is visible!

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

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