Why am I receiving an "Invalid Token" error?

We apologize for the inconvenience you're experiencing while trying to claim your gift. First, please verify that the time frame for confirming your information is still active. You can find this important information in the email you received regarding your gift claim.

If you are within the redemption period and the link is still unresponsive, please try the following steps:

1. Open your email and locate the gift claim link.

2. Right-click on the link.

3. Choose the option to "Open Link in Incognito Window."

This method can help resolve any issues related to your browser's cache or cookies.

If this doesn't work, feel free to reach out to our care team at care@caroo.com