We're sorry to hear our email didn't make it to you/your recipient!
If you or one of your recipients is not seeing an email from us to confirm a gift option, start by checking your spam as sometimes Caroo emails can go to spam when first being sent.
If you look here and are not able to find an email from us, don't worry! Our Care Team can help get this resolved. Please contact us at care@caroo.com for more help and we will get this resolved quickly!