Who should I reach out to if I/my recipient didn't receive a confirmation email?
We're sorry to hear our email didn't make it to you/your recipient!
If you or your recipient has not received an email from us to confirm a gift option, please check your spam folder, as our Caroo emails may occasionally be filtered there upon initial delivery.
If you still cannot locate our email, don’t worry! Our Care Team is ready to assist you in resolving the issue. Simply reach out to us at care@caroo.com, and we will ensure a prompt resolution.