---
title: How to Track Your Gift After You Submit
description: Find out how to track your gift after submitting your info—plus what to expect, what affects tracking, and how to get help if something’s missing.
---

[Skip to content](https://docs.caroo.com/help/where-can-i-track-my-gifts#main-content)

English

Show submenu for translations

[![Untitled design (23)](https://docs.caroo.com/hs-fs/hubfs/Untitled%20design%20(23).png?width=50&height=50&name=Untitled%20design%20(23).png)](https://knowwn.app)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [The Help Hub](https://docs.caroo.com/help?hsLang=en)
2. [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)

September 10, 2026

# How to Track Your Gift After You Submit

## Wondering where your gift is? Here's how to follow its journey from send to delivery.

Once you’ve claimed or submitted your gift, you can track its status at any time—no need to guess where things stand. Here’s how it works:

### 🚚 Where can you find tracking information?

1. **Check your email**  
   After your gift is submitted, you’ll receive a confirmation email. If tracking is available, it will be included in that message.
2. Set up An Account
   
   Create an account using the same email used to send you your gift link!. If tracking is available, you’ll see a **“Track Your Gift”** button or shipment details right on the page.
3. **Watch for updates**  
   You’ll get follow-up emails when:

- Your gift has shipped
- It has been delivered

If your gift is a **digital gift card**, you will receive the code shortly after submission—no physical tracking needed.

### 🧠 What affects tracking availability?

Not all gifts include tracking. Here’s when you **might not** see tracking:

- Your gift is still processing
- It’s being fulfilled by a vendor that doesn’t provide real-time tracking
- It’s a digital item (like an eCard or gift card)

### 🛠️ Didn’t receive tracking?

Here’s what to try:

- Check your **spam or promotions** folder
- Make sure you completed the **shipping step**
- If your gift was pre-selected and fulfilled automatically, it may be en route without manual steps

Still unsure? Reach out to us and we’ll help you confirm the status!

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

# Knowwn

Copyright © 2025