When a Gift Can’t Be Delivered
What we do if a recipient doesn’t enter their shipping address in time.
If you're sending a gift that requires a shipping address (such as a sender-selected item) and the recipient doesn’t provide one, don’t worry—there’s a backup plan.
📦 What Happens Next
If the recipient doesn’t submit their address before the claim window closes, we’ll automatically issue them a credit so they can still enjoy their recognition moment. This credit can be used to select another item of their choice from our curated collections.
They’ll receive a notification letting them know they missed their original gift and can now redeem the credit at their convenience.
✅ Good to Know
- You don’t need to take any action—we handle this automatically.
- The credit ensures your recipient still gets recognized, even if they missed the original window.
- Recipients can use their credit for any available gift options on the platform.