Understanding Gift Card Statuses

What Does “Delivered” Mean for a Gift Card?
When a gift card is sent to a recipient’s email address, the status in your dashboard updates to Delivered. This confirms that the email was successfully sent and did not bounce. Note that "Delivered" does not guarantee the recipient has received or opened the email.

Is Gift Card Redemption Tracked?
Gift card redemptions are not currently tracked in the system. The status won’t update when a recipient opens the email or uses the card.

What to Do If a Gift Card Recipient Didn’t Receive the Email
If a recipient can’t find their gift card email, we recommend:

• Double-checking that their email address was entered correctly (you can verify this in the gift card order details in your dashboard)

• Asking them to search their inbox (including spam, promotions, and updates folders)

• Contacting our support team to request a resend

Still having trouble? Contact our support team via our support page or live chat—we’re here to help.