Package Marked Delivered but Not Received

If your package is marked as delivered but you haven’t received it, don’t worry—delivery hiccups can happen, and we’re here to help resolve them quickly.

🔍 First Steps: What to Check

• Verify the delivery address listed on your order confirmation.
• Look in common drop-off spots: porches, mailrooms, building lobbies, or around your property.
• Ask around: Check with neighbors, reception, or building management.
• Wait 24 hours: Carriers sometimes scan a package as delivered shortly before it actually arrives.

📸 Received a Damaged Package?

If your gift arrives but is damaged:

1. Take clear photos of the outer box and any damage to the items.
2. Save all packaging materials.
3. Reach out to our team (see below) for next steps—we’ll make it right.

💬 Still Missing? Here’s What to Do

If the package hasn’t turned up within 24 hours:

1. Gather your details: Order number, tracking number, screenshots, and photos if applicable.
2. Contact our Support Team!
3. Include all relevant info and a clear description of the issue.
4. We’ll open an investigation with the shipping carrier and keep you updated.