What to Do If Your Credit Card Is Declined

If your credit card was declined, you can retry the charge directly from your Admin account or update your payment method.

Common reasons for declines include:
• Bank declined the charge
• Insufficient funds
• Incorrect billing ZIP code
• Card expired or blocked
• Temporary fraud protection from your bank

How to retry the charge:

1. Log in to your Admin account.

2. Go to the “Orders” tab.

3. Click the three dots next to the affected order.

4. Select “Retry.”

To use a new card instead:

1. Click your profile icon in the top-right corner.

2. Select “Billing & Settings.”

3. Go to the “Billing” section and add your new card.

4. Save changes, then return to the order and retry the charge.

If the payment continues to fail, please contact our team and we’ll review it with you.