---
title: What to Do If Your Credit Card Is Declined
description: If your credit card is declined, you can retry the charge or add a new card in Billing & Settings—here’s how to fix it fast.
---

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September 10, 2026

# What to Do If Your Credit Card Is Declined

## How to resolve a declined payment and retry your order.

## Why was my credit card declined and how do I fix it?

If your credit card was declined, you can retry the charge directly from your Admin account or update your payment method.

Common reasons for declines include:  
• Bank declined the charge  
• Insufficient funds  
• Incorrect billing ZIP code  
• Card expired or blocked  
• Temporary fraud protection from your bank

## How do I retry a declined charge?

1. Log in to your Admin account.
2. Go to the “Orders” tab.
3. Click the three dots next to the affected order.
4. Select “Retry.”

## How do I update my payment method and retry the charge?

1. Click your profile icon in the top-right corner.
2. Select “Billing & Settings.”
3. Go to the “Billing” section and add your new card.
4. Save changes, then return to the order and retry the charge.

If the payment continues to fail, we're here to help. Reach out to our support team and we’ll work through it with you.

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