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What to Do If Your Credit Card Is Declined

How to resolve a declined payment and retry your order.

If your credit card is declined during checkout, don’t worry—it’s usually a quick fix. You’ll typically receive two automated emails from our system, including at least one with the reason for the decline.

🛑 Common Reasons for Declines

  • Bank declined the charge
  • Insufficient funds
  • Incorrect billing ZIP code
  • Card expired or blocked
  • Temporary fraud protection from your bank

🔁 How to Retry the Charge

  1. Log in to your Admin Account.
  2. Navigate to the “Orders” tab.
  3. Click the three dots next to the affected order.
  4. Select “Retry” to attempt the payment again with the same card.

💳 Want to Use a New Credit Card Instead?

  1. Click your name or profile icon in the upper-right corner.
  2. Select “Billing & Settings.”
  3. Go to the “Billing” section.
  4. Add your new card and save your changes.
  5. Once updated, return to your order and follow the retry steps above.