If you see the message below when you click "Click here to apply this credit to your account now" but haven't used your credit yet, there's no need to worry!
This message appears when you have initiated the process to claim your credit, even if you haven't actually utilized it.
To access your credit, simply log in using the email address associated with your gift. Once logged in, you can apply your credit. To verify that your credit is available in your account, click on your name in the top right corner, then select "Billing and Settings."
Have more questions? Contact care@caroo.com
If you haven't set up a password for your account yet and are unsure how to log in with your email, simply visit app.caroo.com. Enter your email address and click on "Forgot password." Then, follow the prompts to reset your password and gain access to your account!