How to Track Orders and View Recipient Activity

Viewing order status and tracking

To check the status of a specific order:

1. To view order status and tracking, log in to your Admin account, navigate to the Orders tab, and click the relevant recipient row to open the order details page. Follow the detailed steps below: Log in to your Admin account. Navigate to the Orders tab. Locate the specific order by searching for the recipient's name, order number, or using the available filters. Click on the recipients on the specific order you'd like to review.

   Navigate to the Orders tab.

2. Click on the recipients on the specific order you'd like to review.

From the order details page:

• If the gift has shipped, tracking information will appear on this page in most cases. Please note: Some vendors may take additional time to sync with our system, so tracking may not be immediately available for all shipped gifts. If you have questions about a specific recipient or group, our team is here to help.

• If no tracking is visible, the order has not shipped yet or tracking details are still processing.

• Tracking updates once the carrier scans the package.

If you believe an order should have shipped but no tracking is available, please contact our team with the order number and we’ll review it.

Viewing recipient activity and gratitude

To see whether recipients have redeemed their gift or left a thank-you message:

1. Go to the Dashboard tab.

2. Select Order Thanks under My Orders.

If you're not seeing expected activity, our team is happy to help investigate.