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How to Change the Shipping Address on an Active Order

This article explains how to request a shipping address change for an active order and what to expect during the process.

How do I change the shipping address on an active order?

Contact our Care Team as soon as possible and provide the order ID; do not rely on updating your profile because changing your account address does not automatically change the destination of an already-placed order. The Care Team will contact the vendor to request the address change.

What will the Care Team do after I request an address change?

The Care Team will:

  1. Reach out to the vendor to ask whether the vendor can update the shipping address.
  2. Keep you updated on the vendor’s response and any tracking changes.

What outcomes can occur after the vendor is contacted?

  • The vendor may be unable to change the shipping address if the order has already been fulfilled.
  • If the package is delivered to the old address, the Care Team can arrange a courtesy replacement or resend.
  • If the package is returned to sender due to an incorrect address, the Care Team can perform a courtesy resend to the updated address.

What do you need to provide when requesting a change?

  1. The order ID.
  2. The correct shipping address you want applied.
  3. Any preference for resolution (for example: resend the same item or send a new link), if applicable.

Are there any next steps I should expect or confirm?

  1. We will confirm whether the vendor was able to change the address.
  2. If a resend or replacement is offered, we may ask whether you want the same item or a new link.
  3. If a replacement is being sent, tracking for the replacement may not be posted immediately.

When is the Care Team available and how can I contact them?

  • The Care Team is available via chat Monday–Friday, 9am–5pm CT.
  • Phone support is not offered.

Troubleshooting: What if tracking shows delivery to the old address or a return?

  • If tracking shows the package was delivered to the old address, contact the Care Team; they can arrange a courtesy replacement or resend.
  • If tracking shows the package was returned to sender, contact the Care Team; they can arrange a courtesy resend to your updated address.

Conclusion Contact the Care Team promptly with your order ID and updated address. The Care Team will coordinate with the vendor, communicate the vendor’s decision, and arrange a courtesy resend or replacement when appropriate.