Understanding Gift Statuses
Track the progress of every gift—sent, received, or unclaimed—with a simple status overview.
Once you've sent a gift, you can easily track its journey from delivery to recipient feedback. The Orders tab in your dashboard displays real-time status updates for each gift so you know exactly what’s happening at a glance.
🔍 Gift Status Glossary
Here’s a breakdown of each status you might see for physical gifts:
| Status | What it means |
|---|---|
| Created | The gift has been created but not yet sent. |
| In Progress | The gift has been sent; the recipient hasn’t claimed it yet. |
| Claimed | The recipient opened the link and selected their gift. |
| Shipped | The gift has been packed and is on its way. (For physical items only) |
| Delivered | The physical gift has arrived at the recipient’s address. |
| Completed | The gift was successfully claimed or delivered. |
💡 Where to view status
-
Go to your Dashboard or Orders tab
-
Use filters to sort by date, status, or campaign
-
Click into any gift record to view detailed activity, delivery timeline, and thank-you notes (if available)