Understanding “Invalid Token” Errors
Why you might be seeing this message—and how to resolve it fast.
If you’ve received a gift notification but see an "Invalid Token" or "Invalid Link" message when trying to claim it, don’t worry. This usually means the link has already been activated, expired, or there’s a technical issue. Here's what to do:
🪜 Step-by-Step: Claiming Your Gift Successfully
- Read the Instructions Carefully
Double-check the email or SMS to confirm the redemption steps and deadline. - Follow the Secure Link
- Sign In or Create an Account
Log in with the email address that received the gift. If you're new, complete the account setup to continue. - Enter Any Provided Code
Some gifts include a redemption code—enter it exactly as shown (they’re often case-sensitive). - Review Terms and Conditions
These may include expiration dates or usage limitations. - Confirm and Enjoy!
Once redeemed, your gift will be processed and a confirmation message will follow.
🛠️ Common Causes of “Invalid Token” Errors
- Already Redeemed the Gift: If you've clicked on a gift link and already selected your gift, you will no longer be able to revisit the original selection page
- Expired Link: Gift links are time-sensitive. If the claim window closed, the link becomes inactive.
- Technical Glitch: Browser extensions, VPNs, or expired sessions may cause issues. Try refreshing, clearing cache, or switching devices.
📩 What to Do Next
Still stuck? Reach out to our Support Team, and we’ll help you sort it out quickly.