---
title: Understanding “Invalid Token” Errors
description: Seeing an “Invalid Token” or expired link message? Learn what it means, how to fix it, and how to successfully claim your gift.
---

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September 8, 2026

# Understanding “Invalid Token” Errors

## Why you might be seeing this message—and how to resolve it fast.

If you’ve received a gift notification but see an **"Invalid Token"** or **"Invalid Link"** message when trying to claim it, don’t worry. This usually means the link has **already been redeemed**, expired, or there is a technical issue. To fix this, follow the steps below.

### Step-by-step: claiming your gift successfully

- **Read the Instructions Carefully**  
  Double-check the email or SMS to confirm the redemption steps and deadline.
- **Follow the secure link**  
  Open the gift link provided in the original email or SMS. Make sure you are using the full, unmodified URL.
- **Sign In or Create an Account**  
  Log in with the email address that received the gift. If you're new, complete the account setup to continue.
- **Enter Any Provided Code**  
  Some gifts include a redemption code—enter it **exactly** as shown (they’re often case-sensitive).
- **Review Terms and Conditions**  
  These may include expiration dates or usage limitations.
- **Confirm and Enjoy!**  
  Once redeemed, your gift will be processed and a confirmation message will follow.

### Common causes of “Invalid Token” errors

- **Already Redeemed the Gift**: If you've clicked on a gift link and already selected your gift, you will no longer be able to revisit the original selection page
- **Expired Link**: Gift links are time-sensitive. If the claim window closed, the link becomes inactive.
- **Technical Glitch**: Browser extensions, VPNs, or expired sessions may cause issues. Try refreshing, clearing cache, or switching devices.

### 📩 What to Do Next

If the steps above did not resolve the issue, contact our **Support Team** with your original gift notification email for faster assistance. We will review your case and help you claim your gift.

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
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