Understanding Gift Card Delivery Timelines
Why gift cards don’t always arrive instantly—and what you can expect.
📬 Overview
Gift cards are typically delivered quickly—but because they are a higher-risk item for fraud, they go through an internal verification process before being released. This extra step helps ensure your gift is secure and reaches the intended recipient.
⏳ Typical Processing Time
Most gift cards are approved within an hour during standard business hours (Monday–Friday, 9 AM–5 PM CT). However, during off-hours, including:
- Weekends
- Weekday evenings (5 PM–9 AM CT)
🔒 Why a Verification Process Is Needed
Gift cards are considered high-risk due to their value and digital nature. To protect both senders and recipients, our platform performs a security check before gift cards are released. This helps us:
- ✅ Confirm that the gift is being sent to a verified recipient
- 🚫 Prevent misuse or fraudulent redemption
- 🔐 Maintain platform integrity and secure gifting
🛠️ Troubleshooting Tips
If your recipient hasn’t received their gift card:
- Double-check the email address for accuracy.
- Ask the recipient to check spam or promotions folders.
- Confirm that a gift card was selected—verification only begins after the recipient chooses their gift.
What to Expect
- Once verified, your recipient will receive the digital gift card via email.
- If a delay extends beyond a few business hours, please feel free to reach out to our Team for assistance