---
title: Understanding Gift Card Delivery Timelines
description: Learn why digital gift cards may be delayed, when to expect delivery, and how buyers can follow up if a gift card hasn’t been received.
---

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July 8, 2025

# Understanding Gift Card Delivery Timelines

## Why gift cards don’t always arrive instantly—and what you can expect.

### 📬 Overview

Gift cards are typically delivered quickly—but because they are a higher-risk item for fraud, they go through an internal verification process before being released. This extra step helps ensure your gift is secure and reaches the intended recipient.

### ⏳ Typical Processing Time

Most gift cards are approved **within an hour during standard business hours** (Monday–Friday, 9 AM–5 PM CT). However, during **off-hours**, including:

- Weekends
- Weekday evenings (5 PM–9 AM CT)

### 🔒 Why a Verification Process Is Needed

Gift cards are considered high-risk due to their value and digital nature. To protect both senders and recipients, our platform performs a **security check** before gift cards are released. This helps us:

- ✅ Confirm that the gift is being sent to a verified recipient
- 🚫 Prevent misuse or fraudulent redemption
- 🔐 Maintain platform integrity and secure gifting

### 🛠️ Troubleshooting Tips

If your recipient hasn’t received their gift card:

1. **Double-check the email address** for accuracy.
2. **Ask the recipient to check spam or promotions folders.**
3. **Confirm that a gift card was selected**—verification only begins after the recipient chooses their gift.

**What to Expect**

- Once verified, your recipient will receive the digital gift card via email.
- If a delay extends beyond a few business hours, please feel free to reach out to our Team for assistance

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

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