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How to Resend Gift Emails or Links for Unclaimed Gifts

This article explains how to resend gift emails or links for unclaimed physical gifts, when you can resend them, and what to do if recipients still don’t receive messages.

How do I resend a gift email or link?

You can resend a gift email or link from your dashboard by finding the specific order and using the resend option next to the recipient. Use the Orders tab in your dashboard, open the order roster, locate the recipient, and click the “Resend email” or “Resend Link” button to send the unique gift link again.

When can I resend a gift link?

You can resend as long as the gift is unclaimed and the order is open. The resend button appears only for unclaimed gifts while the order remains open. You may resend the link as often as needed within the one-year claim period.

Can I resend gift cards the same way?

No. The resend option described is for physical gifts (resend link/email for unclaimed physical gifts). The resend option is not available for gift cards.

Will resending cost extra?

Resending a gift link or email does not incur an extra charge.

Where do I find the Orders tab and resend controls?

Log into the platform, open your dashboard, and select the Orders tab. From there:

  1. Click the specific order to open the roster.
  2. Use filters (date, status, campaign) to find recipients if needed.
  3. Locate the recipient and click the “Resend Link” or “Resend email” button when available.
  4. Click a gift to view detailed activity or resend.

What should recipients check if they don’t receive the email?

Ask recipients to:

  • Check Spam and Promotions folders.
  • If emails are still missing, have IT whitelist send-related IPs (example IP previously used for whitelisting: 38.18.86.119).

What does “Claimed – Pending” mean and when should I escalate?

“Claimed – Pending” means the recipient has selected their gift but tracking information isn’t yet available; tracking will appear once the gift is processed and shipped. If a recipient’s status stays in pending for an extended period (for example, several weeks or months), escalate to support for review.

What if the resend button isn’t available or the order is closed?

If the resend button isn’t visible because the gift was already claimed, expired, or the order is closed, contact support for further assistance or escalation.

Conclusion

  • Resend unclaimed physical gift links from Dashboard > Orders > roster > Resend Link/email.
  • Resends are free, can be done repeatedly within the one-year claim period, and are not available for gift cards.
  • If emails don’t arrive, check spam/promotions and consider whitelisting the sending IP; escalate to support if pending statuses persist or resend isn’t possible.