---
title: How to Claim a Gift
description: Start with your shipping info, then choose or confirm your gift—this guide walks recipients through every step of claiming their gift.
---

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2. [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)

September 8, 2026

# How to Claim a Gift

## Received a gift? Here’s how to view your options and get it delivered!

To claim a gift, open your gift notification email and click **Claim Your Gift**, or log in to your account and claim it from your dashboard under **Orders > Received**. Whether you've received a gift card, a gift you can choose yourself, or a pre-selected gift, this guide walks you through both methods — we want to make sure claiming your gift feels seamless and enjoyable.

Option 1: Claim Your Gift from the Email

### Step 1: Open Your Gift Email

Look for the email containing your gift notification and click **Claim Your Gift**.

### Step 2: Enter Your Information

You'll be prompted to enter your name and shipping address (if applicable).

### Step 3: Select or Review Your Gift

Depending on the type of gift you've received:

- **Recipient Choice Gift:** Browse the available collection and select your preferred gift.
- **Gift Card:** Choose a retailer and receive your gift card code by email after claiming.
- **Pre-Selected Gift:** Review the gift details and confirm your shipping information.

### Step 4: Submit Your Claim

Once you've completed your selection or confirmed your information, click **Submit** to finalize your claim. You'll see a confirmation screen indicating your gift has been successfully claimed.

If your gift includes shipping, you'll receive tracking information by email once your order ships.

---

Option 2: Claim a Gift from Your Account

If you already have an account, you can also claim available gifts directly from your dashboard.

1. Log in to your account.
2. Navigate to **Orders**.
3. Select **Received**.
4. Locate the gift you'd like to claim.
5. Click the **three-dot menu (⋯)** under **Actions**.
6. Select **Claim Gift** and follow the prompts.

---

## Tips for the best claiming experience

- Your gift link is unique and can only be used by you.
- Be sure to claim your gift before any expiration date provided by the sender.
- Check your spam, junk, or promotions folder if you can't find the gift email.
- Recipients in Canada will only see gifts that are available for Canadian shipping.

---

## Why can't I claim my gift?

Your gift may not be available for one of the following reasons:

### The Gift Has Already Been Claimed

Gift links can only be used once. If you've already completed the claim process, your gift has likely been redeemed.

### The Gift Link Has Expired

Some gifts have claim deadlines set by the sender. If the deadline has passed, the link may no longer work.

### You're Using a Different Email Address

If you have an account, make sure you're logged in with the same email address that received the gift.

### The Link Isn't Working

Try opening the gift link in a different browser or device.

---

## Need help?

If you're still unable to claim your gift, contact our support team and include:

- The email address that received the gift
- A screenshot of any error message you see
- The name of the sender (if known)

This helps us resolve issues more quickly.

- [Getting Started](https://docs.caroo.com/help/getting-started?hsLang=en)
- [Sending & Managing Recognition](https://docs.caroo.com/help/sending-managing-recognition?hsLang=en)
- [Gifts, Recipient Choice & Personalization](https://docs.caroo.com/help/gifts-recipient-choice-personalization?hsLang=en)
- [Orders, Tracking & Delivery](https://docs.caroo.com/help/orders-tracking-delivery?hsLang=en)
- [For Recipients](https://docs.caroo.com/help/for-recipients?hsLang=en)
- [Account, Billing & Administration](https://docs.caroo.com/help/account-billing-administration?hsLang=en)
- [FAQ](https://docs.caroo.com/help/faq?hsLang=en)

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