How to Claim a Gift

If you've received a gift from your company, team, or a colleague, claiming it is quick and easy. Whether you've received a gift card, a gift you can choose yourself, or a pre-selected gift, this guide will walk you through the process.

Option 1: Claim Your Gift from the Email

Step 1: Open Your Gift Email

Look for the email containing your gift notification and click Claim Your Gift.

Step 2: Enter Your Information

You'll be prompted to enter your name and shipping address (if applicable).

Step 3: Select or Review Your Gift

Depending on the type of gift you've received:

• Recipient Choice Gift: Browse the available collection and select your preferred gift.
• Gift Card: Choose a retailer and receive your gift card code by email after claiming.
• Pre-Selected Gift: Review the gift details and confirm your shipping information.

Step 4: Submit Your Claim

Once you've completed your selection or confirmed your information, you'll see a confirmation screen.

If your gift includes shipping, you'll receive tracking information by email once your order ships.

Option 2: Claim a Gift from Your Account

If you already have an account, you can also claim available gifts directly from your dashboard.

1. Log in to your account.
2. Navigate to Orders.
3. Select Received.
4. Locate the gift you'd like to claim.
5. Click the three-dot menu (⋯) under Actions.
6. Select Claim Gift and follow the prompts.

Tips for a Smooth Claiming Experience

• Your gift link is unique and can only be used by you.
• Be sure to claim your gift before any expiration date provided by the sender.
• Check your spam, junk, or promotions folder if you can't find the gift email.
• Recipients in Canada will only see gifts that are available for Canadian shipping.

Why Can't I Claim My Gift?

Your gift may not be available for one of the following reasons:

The Gift Has Already Been Claimed

Gift links can only be used once. If you've already completed the claim process, your gift has likely been redeemed.

The Gift Link Has Expired

Some gifts have claim deadlines set by the sender. If the deadline has passed, the link may no longer work.

You're Using a Different Email Address

If you have an account, make sure you're logged in with the same email address that received the gift.

The Link Isn't Working

Try opening the gift link in a different browser or device.

Need Help?

If you're still unable to claim your gift, contact our support team and include:

• The email address that received the gift
• A screenshot of any error message you see
• The name of the sender (if known)

This helps us resolve issues more quickly.